Shipping policy

At GripCove, we aim to provide customers around the world with a straightforward and convenient delivery experience.

This Shipping Policy describes our shipping charges, estimated delivery timeframe, order processing, tracking, address requirements, and procedures for delivery-related issues.

Free Worldwide Shipping

GripCove provides free shipping worldwide on orders placed through GripCove.shop.

There is no standard shipping charge for eligible orders, regardless of destination.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

The delivery period is an estimate rather than an absolute guarantee. Actual delivery times may occasionally vary due to circumstances outside our reasonable control.

Potential causes of delay include:

  • Carrier disruptions
  • Customs processing
  • Severe weather
  • Public holidays
  • High-volume shipping periods
  • Transportation disruptions
  • Remote delivery destinations
  • Incorrect or incomplete delivery information

Order Processing

Orders must be processed before shipment. Customers will receive relevant order or shipping information using the contact details provided during checkout when available.

Processing and transit times may vary depending on the order and destination.

Tracking

When tracking information is available, it may be sent to the email address associated with your order.

Please allow reasonable time for tracking information to become active after a shipment has been handed over to the carrier.

Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review:

  • Recipient name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • Province, state, or region
  • Postal or ZIP code
  • Country
  • Contact information

If you discover an error after placing an order, contact support@GripCove.shop as quickly as possible. We will attempt to assist, but we cannot guarantee that an address can be changed after fulfillment has begun.

Delayed Orders

If your order has not arrived within the expected timeframe, please review available tracking information first.

If additional assistance is required, contact our customer support team with your order number. We will review the available information and help determine the appropriate next step.

Missing or Incorrect Deliveries

If an order appears to be missing, has been delivered incorrectly, or contains the wrong product, please contact us promptly.

We may request order details, photographs, delivery information, or other reasonable evidence to investigate the issue.

Customs and International Deliveries

International shipments may be subject to customs processing or local import requirements depending on the destination.

Customs procedures vary by country and may occasionally affect delivery times. Any mandatory duties, taxes, or fees will be handled in accordance with the applicable laws and checkout terms for the destination.

Contact Us

For shipping assistance:

GripCove
410 Rue Saint-Pierre
Montréal, QC H2Y 2M2
Canada
Email: support@GripCove.shop
Phone: (905) 235-7112