Refund policy
At GripCove, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect products, and order cancellations.
30-Day Return Policy
We offer free returns within 30 days of delivery.
To be eligible for a return, you must request the return within 30 days from the date your order is delivered. Unless the product is defective, damaged, or incorrect, returned merchandise should be in substantially the same condition in which it was received and include, where reasonably possible, its original packaging and included components.
Products showing excessive wear, misuse, intentional damage, unauthorized modification, or damage caused after delivery may not qualify for a return or full refund.
How to Request a Return
Before returning a product, please contact:
Email: support@GripCove.shop
Please provide:
- Your order number
- The email address associated with your order
- The product you wish to return
- A brief explanation of the reason for your return
- Photos of the product and packaging when reporting damage, defects, or an incorrect item
Our customer support team will review your request and provide applicable return instructions.
Please do not send merchandise to an address without first receiving return instructions from our support team.
Free Returns
Eligible returns initiated within the 30-day return period are provided free of charge in accordance with the return instructions supplied by GripCove.
Customers should follow the provided return procedure to ensure that returned merchandise can be properly identified and processed.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If you receive an item that is damaged, defective, materially different from what you ordered, or incorrect, contact us as soon as reasonably possible.
We may request photographs or other reasonable information to verify the issue.
After reviewing your request, we may provide an appropriate resolution, including a replacement or refund, depending on the circumstances and product availability.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
GripCove does not control processing times imposed by third-party financial institutions.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at support@GripCove.shop.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, fulfillment, or shipment, cancellation or modification may no longer be possible. In that situation, you may request a return after receiving your order in accordance with this policy.
Contact Us
Questions regarding returns or refunds may be directed to:
GripCove
410 Rue Saint-Pierre
Montréal, QC H2Y 2M2
Canada
Email: support@GripCove.shop
Phone: (905) 235-7112